MultiCards Payment Terms

MultiCards keeps records of charges on weekly online Statements.

For all payments:

Payments will be initiated 21 days after CLOSURE of the statement week wherein the account balance has reached USD/EUR/GBP 1,000 or more.

It is possible to receive a wire on a regular weekly basis, if:

  • You have regular weekly sales above USD/EUR/GBP 1,000;
  • You have sent in a signed copy of your MultiCards profile and your profile is fully complete;
  • Your chargeback ratio is below 1% or your credit ratio is below 5%;
  • Your business type doesn't require special security measures (such as Travel, Gaming and other high risk merchants).

MultiCards reserves the right to put merchants on a payment schedule if sales are irregular or do not exceed USD/EUR/GBP 1,000 per week.
MultiCards also reserves the right to put payments on hold if the sales volume on an account stops without prior notice given to MultiCards by the merchant.

Payment fees

Currency Destination Transaction fee
Euro within the EU region free
Euro outside the EU region € 20
US Dollar any $ 25
UK Pound any £ 15

Payment not received?

There are several reasons why a payment is delayed. Please verify the following issues before you contact our Payments Department:

  • You have not send in a signed copy of your MultiCards profile or your profile is not fully complete;
  • You are located in the EEC and your bank number is not in the IBAN format;
  • Your chargeback ratio is above 1% or your credit ratio is above 5%;
  • There are too many fluctuations in your sales to have regular payments;
  • There is a bank routing delay between your and our bank;
  • The BeneficiaryName in the profile is different from the LegalName and you did not send a written and signed statement from the CEO of the company;
  • Your business type requires special security measures (such as Travel, Gaming and other high risk merchants).
  • Your account does not show any new sales for one or more weeks.

IMPORTANT: All relevant copies that are submitted need to be date stamped and signed by an authorized representative of the MultiCards account! No exceptions will be made. Accounts will only be fully approved once the documentation as listed above has been fully completed and has been reviewed by our Risk Department.

Please issue a support ticket through the Merchant Menu to contact our Payments Department regarding the status of your payment. We do not provide any payment details over the phone!